Privacy Policy

Last updated: 23 September 2026

The Federal Golf Club (FGC, we, us, our) is committed to protecting the privacy of members, visitors, guests, function and events clients, job applicants, and website users. This Policy explains how we collect, hold, use and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy applies to personal information collected in any way, including through membership applications, our website, in person at the Club, over the phone, and through bookings for golf, functions, events and the Pro Shop.

1. What personal information we collect

The type of personal information we collect depends on your interaction with the Club. It may include:

• Name, address, date of birth and contact details (phone, email)
• Membership category, Golf identification number and handicap information
• Payment and billing details for membership fees, green fees, Pro Shop purchases, and function bookings
• Booking details for casual golf, corporate golf days, weddings, functions and events
• Information provided when you contact us, make an enquiry, or submit a job application
• Website usage information collected through cookies and similar technologies (see section 7)
• Closed-circuit television (CCTV) footage recorded on Club premises, where applicable

Where reasonably practicable, we collect personal information directly from you. We do not collect sensitive information (such as health information) except where necessary and with your consent, or as otherwise permitted by law.

2. How we collect personal information

We collect personal information through:

• Membership application and renewal forms
• Our website, including enquiry, booking and contact forms
• In person at the Club (reception, Pro Shop, events team) and over the telephone
• Third-party booking or event platforms used by the Club
• Job applications and recruitment correspondence

3. Why we collect, hold, use and disclose personal information

We collect and use personal information to:

• Process and administer membership, including billing and renewals.
• Manage bookings for golf, functions, weddings and corporate events.
• Provide handicap and competition services, including through Golf Australia's national handicapping system.
• Operate the Pro Shop, restaurant and bar services.
• Communicate with members and visitors about Club news, events and promotions.
• Consider job applications.
• Comply with our legal obligations and respond to lawful requests from authorities.
• Improve our website, services and the overall member and guest experience.

4. Disclosure of personal information

We do not sell your personal information. We may disclose personal information to:

• Golf Australia and its affiliated bodies, for handicapping, competition administration and other golf operational purposes.
• Contracted service providers who support Club operations, such as membership database, payment processing, booking, email marketing, and IT service providers. These providers are required, by contract, to keep personal information confidential and secure, and to use it only for the purpose we disclose it to them.
• Relevant authorities, where required by law, or where we reasonably believe disclosure is necessary to prevent a threat to an individual's life, health or safety, or to public health or safety.
• Relevant persons or authorities, where we have reason to suspect unlawful activity has been, is being, or may be engaged in.

We do not otherwise disclose your personal information to third parties without your consent.

5. Overseas disclosure

FGC does not disclose personal information to recipients located outside Australia.

[IF SOME SUPPLIERS ARE OVERSEAS:] Some of the third-party service providers we use (for example, cloud-based software for membership management, payments, bookings or email marketing) may store or process personal information on servers located outside Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information consistently with the Australian Privacy Principles, including through contractual protections.

6. Data quality and security

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, including by allowing members to review and update their details.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include restricting access to personal information to authorised staff, using password-protected systems, and requiring contracted service providers to maintain appropriate security standards.

We retain personal information only for as long as it is needed for the purposes described in this Policy, or as required by law, after which it is securely destroyed or de-identified.

7. Cookies and website use

Our website may use cookies and similar technologies to improve site functionality, understand how visitors use the site, and support online bookings and enquiries. You can adjust your browser settings to refuse cookies, though this may affect the functionality of the website.

8. Marketing communications

We may use your personal information to send you information about Club news, events, promotions and services. You may opt out of receiving marketing communications at any time by contacting FGC Administration using the details in section 11, and we will remove you from the relevant mailing list.

9. Access to and correction of your personal information

You have the right to request access to the personal information FGC holds about you, and to request that it be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable period, and will not charge a fee for making a request or for giving you access.

In some circumstances permitted by law, we may need to refuse access to, or correction of, your personal information. If this occurs, we will provide reasons for our decision.

10. How to make a privacy complaint

If you believe FGC has breached the Australian Privacy Principles or this Policy, you may make a complaint in writing to our Privacy Officer using the contact details in section 11. Please provide enough detail for us to investigate your complaint.  We will acknowledge your complaint and aim to investigate and respond within 30 days. If you are not satisfied with our response, or if we do not resolve your complaint within a reasonable time, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

11. Contact us

For any questions about this Policy, or to make an access, correction, opt-out or privacy complaint request, please contact:

Federal Golf Club
Gowrie Drive, Red Hill ACT 2603
Email: admin@fgc.com.au
Phone: 02 6281 1888

12. Changes to this Policy

FGC may update this Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the date it was last updated shown at the top of this page.